Last Updated: 2023/02/07

Welcome to Kidsmandu Nepal ("we," "us," or "our"). Our Customer Support team is here to assist you and ensure your experience with us is delightful. Please read this Customer Support Policy to understand how we handle your inquiries and concerns.

Contacting Customer Support

1. Channels of Communication:

• You can reach our Customer Support team through the following channels:
• Email: [your contact email]
• Phone: 9867098670
• Live Chat: Available on our website during business hours

2. Business Hours:

Our Customer Support team operates during regular business hours, [days and times]. Any inquiries received outside these hours will be addressed promptly on the next business day.

Types of Inquiries

1. Order Inquiries:

• For questions related to orders, tracking, or order modifications, please provide your order number and relevant details in your communication.

2. Product Information:

• If you need assistance with product information, sizing, or recommendations, our team is here to help. Please provide specific details about your requirements.

3. Returns and Refunds:

• For assistance with returns, refunds, or exchanges, please refer to our Return Policy or contact our Customer Support team for guidance.

4. Technical Support:

If you encounter technical issues on our website or with our services, please provide details about the problem, including screenshots if possible.

Response Time

1. Timely Responses:

• We strive to respond to customer inquiries promptly. You can expect a response within [X] hours during business hours.

2. Resolution Time:

While we aim to resolve issues as quickly as possible, the resolution time may vary based on the complexity of the inquiry. We will keep you informed about the progress.

Escalation of Issues

1. Supervisor Contact:

• If you are not satisfied with the resolution provided by our Customer Support team, you may request to escalate the issue to a supervisor or manager.

2. Formal Complaints:

If your concern remains unresolved, you have the option to submit a formal complaint through our designated complaints channel.

Feedback and Suggestions

1. We Value Your Feedback:

• We welcome your feedback and suggestions to improve our services. Please feel free to share your thoughts with our Customer Support team.

2. Customer Satisfaction Surveys:

• Periodically, we may send customer satisfaction surveys to gather insights and further enhance your experience with us.

Contact Us

If you have any questions, concerns, or requests regarding our Customer Support Policy, please contact us at [your contact email].